Case Managers
This section of the Caring World website is dedicated to case managers — providing information on home health aides, personal care, skilled nursing services, and patient privacy.
Why you should call Caring World when you need to make a referral?
1. Our agency will be a partner in your success and make your life less stressful.
2. We have a mechanism that makes referrals simple. All referrals are filled within 24-48 hours of receipt.
3. We deliver the best, most efficient homecare for your patients. Our employees are trained to handle difficult patients and "hard to fill" cases.
4. We have cutting-edge programs where our specialized staff can take care of diabetic, arthritis, Alzheimer’s, cardiac and patients with many other problems.
5. Our Home Health Aides are screened, trained, certified, insured, and bonded. They speak English, Chinese (Mandarine, Cantonese), Russian, Ukraine, Polish, Hindu, French and many other languages.
5. We are accredited by CHAP and recognized for the high level of patient satisfaction.
6. We have exceptional customer service representatives who will effectively communicate with your patients in their languages at any time.
Services
Registered nurses and certified home health aides provide all patient care throughout Middlesex, Somerset, Monmouth, Mercer, Union, Essex, Morris, Passaic, Warren and Bergen counties. Staff members assess and monitor the patient's health-care needs, educate patients and caregivers and collaborate with attending physicians to promote continuity of care.
For information on how to access your patient’s file, call (732) 777-0021 and speak with the Clinical Director.
Basic skilled nursing services may include:
* Assessment
* Disease state management teaching
* Injections
* Parenteral feedings and care
* Urinary catheter insertion/maintenance
* Wound care management
Admission Services
An Admissions Coordinator:
* Processes home health referrals quickly and conveniently
* Assesses each patient's needs
* Collaborates with nurses and physicians to address patient's needs
* Identifies patients with complex diagnoses and recognizes the need for specialty services
* Provides staff consultation on home health care orders
* Delivers necessary forms to physician offices
* Provides patient summaries, including orders, medications, changes in plan of care, and progress notes
Home Health Aides
Caring World's Home Health Aides (HHAs) are certified by the NJ Board of Nursing. HHAs ensure patient care is provided in the safest and most healthful environment possible. It is important patients, family members, caregivers, and physicians understand what home care aides may and may not do.
Supervised by a Registered Nurse, the HHA:
* Assists patients with personal care and hygiene services (oral hygiene, bathing or linen changes)
* Provides personal grooming (hair, nail and foot care)
* Provides housekeeping services
* Provides additional personal care services when needed
* Completes grocery or other shopping
* Provides laundry service
* Completes errands
* Accompanies clients to clinics
* Provides companionship, and more
Specialty Programs
The purpose of the programs is to enhance the capacity of the clients to meet their needs, provide teaching, a special service, and close monitoring of client's condition that result in high quality care and coordination between the agency, the client, client's family, and primary physician.
The following programs and activities for clients and employees are part of Caring World services:
1. After the initial assessment is completed and the plan of care for the client is developed by the visiting nurse, the initial orientation of the assigned aide follows by general and/or specific instructions for every case, during the first week of the service.
2. The HHA receives the Plan of Care and educational material and/or a brochure about the client's disease process (e.g., CVA, DM, renal failure, etc.).
3. The HHA is responsible for reading and understanding of these materials and should contact the Clinical Director or visiting nurse with further questions, should they arise.
4. The Clinical Director is responsible for providing plan of care for each patient, educational brochures to the HHA, and administering appropriate examinations that will confirm the HHA's knowledge in the certain areas.
5. Each brochure covers following elements:
* General explanation of a disease
* Methods of preventions
* Coping with disease process
* Possible complications
* Specific care of needs
* Environmental risks and life-style changes
6. The achievement by the caregiver must reach following
* Knowledge about disease
* Knowledge about appropriate care
* Demonstration of correct skills
* Demonstration of appropriate behavior
7. Following brochures are available for HHA
* Caring for People with Alzheimer's Disease
* Care after CVA (Stroke)
* Diabetes and Home Care
* Prevention of Pressure Ulcers
8. In some cases, if it is necessary, the HHA may be asked to monitor client's vital signs, such as pulse, respiratory rate, temperature, and input/output.
Charges
Payment for Caring World services can be made through Medicaid, various government programs, Workers' Compensation, private insurance, or private pay. For most services, there is no out-of-pocket cost to patients if they qualify for Medicaid or other government programs. Some insurance companies may require pre-certification and may limit the number and type of home health visits Caring World can provide. Additionally, a deductible or a co-payment for service may be required. Patients will be informed of any additional charges for services not covered under their insurance before they receive such services. Before, or at the time of admission, patients, guardians, caregivers, or family members will be informed about all charges and payment methods. Caring World will provide patients, or the individual responsible for payment, with an educated estimate of such possible service charges.
Records & Privacy
Caring World employees treat patients with kindness and keep all needs private. Caring World staff members keep names, medical conditions, treatments, and family information private. Information is not released unless appropriate authorization and consent is obtained. Caring World will create a chart for each patient - containing all physician's orders, notes and pertinent medical information. Staff members use this chart to record patient treatments and medical conditions. A patient can request to see such information through an appropriate request. Only individuals with legal rights, or those with written permission by the patient, can view a patient's chart.
Problem Solving Procedure
Caring World zealously protects patients' rights. In the event of any concern or problem, these can be most appropriately be expressed by contacting the Clinical Director, or the Executive Director at 732-698-0680.
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